The United States Federal Commission has filed a lawsuit against Uber, claiming that the route and delivery company is engaged in misleading billing and cancellation practices.
The consumer protection guard accused Uber of collecting customers for their Uber One subscription service without consent and making users difficult to cancel.
« The Trump-Vance FTC struggles in the name of the American people, » said FTC President Andrew Ferguson, named Trump, in a statement.
A Uber spokesman denied allegations and was « disappointed » that the FTC chose to advance With demand.
Launched by 2021, the Uber One Subscription Service promises users who include delivery without rates and discounts on some walks and orders. Service can be purchased for $ 9.99 per month or $ 96 a year.
In its complaint filed on Monday, the FTC said that Uber has made suspension subscriptions « extremely difficult » for consumers, who can be subjected to sailing up to 23 screens and carry out up to 32 actions if they are trying to cancel.
In a timely response, Uber disputed this allegation.
« (C) Acelets can now be made at any time in the application and taking most people 20 seconds or less, » said Uber spokesman Ryan Thornton in a statement.
Uber said that before canceling, the consumer had to contact the support within 48 hours after the next billing period, but he said that this is no longer so and customers can cancel at any time.
The FTC also claims that many consumers said they were enrolled in Uber without consent. The complaint cites a consumer who stated that he was accused despite not having a Uber account.
Uber said in his response that « no consumers are registered or charged without their consent. »
The legal action against Uber sets the first FTC demand filed against a United States important technology company since President Donald Trump took over his second term in January.
It The case of the agency against the goal – Started during the Trump First Administration – It is now in the second week of trial.
The FTC claims that the company, which was formerly known as Facebook, achieved a monopoly on social media Photosharing App Instagram acquisitions In 2012 and WhatsApp courier in 2014.
Meta said that the FTC’s demand, which reviewed and approved these acquisitions, is « wrong ».
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